1. Introduction
Welcome to Aqsa Closet. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website or purchasing our products.
Our Privacy Policy for Website Users explains how we collect, use, and protect your personal information when you visit our website. We are committed to protecting your privacy, maintaining data security, and ensuring transparency about how your information is handled.
This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you browse our website, place an order, contact our customer service team, or otherwise interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it appropriately.
We encourage you to read this policy carefully to understand how your information is handled.
2. Information We Collect
To provide you with a smooth and convenient shopping experience, Aqsa Closet may collect the following categories of information.
A. Personal Information
When you place an order or contact us, we may collect:
- Full name.
- Phone number.
- WhatsApp number, if provided.
- Email address, if provided.
- Shipping and delivery address.
- Billing details, where applicable.
- Order details and purchase history.
- Information you provide when contacting customer support.
We use this information primarily to process orders, arrange deliveries, respond to enquiries, and provide customer service.
B. Order Information
When you purchase products from Aqsa Closet, we may collect information about:
- Products purchased.
- Product sizes, colours, and quantities.
- Order number and order status.
- Payment method and payment status.
- Delivery and shipping details.
- Return or exchange requests.
- Customer service communications relating to your order.
This information helps us manage purchases and provide assistance when needed.
C. Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website platform and tools we use.
This may include:
- IP address.
- Browser type and version.
- Device type and operating system.
- Pages visited and interactions with the website.
- Approximate geographic location derived from technical information.
- Referring website or traffic source.
- Date, time, and duration of website visits.
This information may help us understand website performance, identify technical issues, and improve the shopping experience.
3. How We Use Your Information
Aqsa Closet may use your information for the following purposes:
Order Processing: To receive, verify, process, and manage your orders.
Shipping and Delivery: To provide delivery details to relevant courier or logistics partners and help ensure that your parcel reaches the correct address.
Customer Support: To respond to questions, complaints, order enquiries, and requests for assistance.
Returns and Exchanges: To review eligible exchange requests, verify purchases, and communicate the next steps.
Payments: To facilitate and verify payments through the payment methods available on our website.
Website Improvement: To understand how visitors use our website and improve its functionality, navigation, and content.
Security and Fraud Prevention: To identify suspicious activity, protect our customers, and help prevent unauthorized transactions.
Legal Compliance: To meet applicable legal, regulatory, tax, accounting, and recordkeeping requirements.
Marketing Communications: To send promotional messages or offers where permitted by law and, where required, with your consent. You may opt out of marketing communications where applicable.
We do not intend to collect more personal information than is reasonably necessary for these purposes.
4. WhatsApp and Customer Communication
Aqsa Closet may use WhatsApp as a customer service channel to communicate with customers about orders, delivery details, product enquiries, and exchange requests.
If you contact us through WhatsApp, we may use the information you provide to respond to your enquiry and assist with your purchase.
Please remember that WhatsApp is a third-party communication service and its own privacy terms and practices also apply.
For your safety, do not share passwords, one-time verification codes, or unnecessary sensitive financial information through WhatsApp.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support its functionality and improve your browsing experience.
Cookies are small files stored on your device that may help a website remember certain information about your visit.
Depending on the tools enabled on our website, cookies may be used to:
- Remember shopping cart contents.
- Support checkout and website functionality.
- Understand visitor behaviour and website performance.
- Remember preferences.
- Measure advertising performance, where applicable.
- Help detect suspicious activity.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart or checkout functionality.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
6. Sharing Your Information
Aqsa Closet does not share personal information indiscriminately. We may share relevant information with trusted third parties when necessary to operate our business and provide our services.
These parties may include:
Courier and Delivery Companies: To deliver your order and provide shipment updates.
Payment Service Providers: To process or verify payments through supported payment methods.
Website and Hosting Providers: To maintain our website, hosting, checkout, and technical services.
Analytics and Marketing Providers: To understand website usage or measure marketing performance where such tools are enabled.
Professional Advisers and Authorities: Where disclosure is reasonably necessary to comply with legal obligations, respond to lawful requests, protect rights, or address fraud and security issues.
We aim to limit the information shared to what is reasonably necessary for the relevant purpose.
Third-party services may process information according to their own privacy policies and applicable legal obligations.
7. Payment Information
Aqsa Closet may offer payment options such as Cash on Delivery or other methods displayed at checkout.
When a third-party payment provider is used, payment information may be processed by that provider according to its own security practices and privacy policy.
We do not ask customers to share account passwords or one-time verification codes with our customer service team.
Please use only the payment methods and instructions officially provided through our website or verified business communication channels.
8. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the systems and services used by our business, these measures may include access controls, secure website connections, appropriate service-provider safeguards, and restricted access to customer information.
However, no website, electronic communication method, or data storage system can be guaranteed to be completely secure.
Customers should protect their own devices and accounts and avoid sharing sensitive information through unsecured communication channels.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Retention periods may depend on:
- Whether an order has been placed.
- Customer service or exchange requirements.
- Legal, tax, and accounting obligations.
- Fraud prevention and security needs.
- The resolution of disputes or complaints.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it appropriately, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on the laws applicable to your location, you may have certain rights concerning your personal information.
These rights may include the ability to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise a privacy-related complaint with the appropriate authority, where applicable.
Some requests may be subject to legal obligations, identity verification, or other permitted limitations.
To make a privacy-related request, contact us using the WhatsApp contact details provided on our website. We may request reasonable information to verify your identity before processing your request.
11. Marketing and Promotional Messages
We may communicate information about new collections, special offers, discounts, or other updates where permitted by law and, where required, with your consent.
If you no longer wish to receive promotional communications, you may ask us to stop sending them through our available communication channels.
Please note that even if you opt out of marketing messages, we may still need to send essential communications concerning an existing order, delivery, exchange request, security issue, or other service-related matter.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
These third-party services operate independently and may have their own privacy policies, terms, and data practices.
Aqsa Closet is not responsible for the privacy practices of external websites that we do not control. We encourage you to review their privacy policies before providing personal information.
13. Children’s Privacy
Aqsa Closet does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If we become aware that we have collected personal information inappropriately, we will take reasonable steps to review and address the situation in accordance with applicable legal requirements.
Parents or legal guardians who have concerns about a child’s information may contact us through our official WhatsApp channel.
14. International Data Transfers
Some of our website, hosting, analytics, communication, or payment service providers may process information in countries other than the country in which you reside.
Where personal information is transferred internationally, we aim to use appropriate safeguards where required by applicable law.
The protections available to your information may vary depending on the location and service provider involved.
15. Changes to This Privacy Policy
Aqsa Closet may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.
When changes are made, the updated policy will be published on this page along with the revised “Last Updated” date.
We encourage customers to review this page periodically to stay informed about how their information is handled.
16. Contact Us
If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us through our official WhatsApp channel.
Business Name: Aqsa Closet
Website: [Insert Your Website URL]
WhatsApp Customer Support: [Insert Your Official WhatsApp Number]
Customer Support Hours: [Insert Your Business Hours]
Please include a brief description of your enquiry. We may request additional information where reasonably necessary to verify your identity and respond to your request.
17. Our Commitment to Your Privacy
At Aqsa Closet, we understand that trust is an important part of online shopping. We aim to handle customer information responsibly, use it for legitimate business purposes, and take reasonable steps to protect it.
We appreciate your trust in Aqsa Closet and thank you for choosing us for your fashion and clothing needs.
Aqsa Closet — Style, Confidence, and Care.