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Return and exchange

How to Return an Order at Aqsa Closet | Return Policy

At Aqsa Closet, customer satisfaction is important to us. We want you to enjoy a smooth and convenient shopping experience. If you need a different size or wish to exchange an eligible item, our team is here to assist you.

Please read our Return & Exchange Policy carefully before placing your order.

1. Return & Exchange Period

Aqsa Closet accepts eligible exchange requests within 7 days of receiving your order.

To qualify for an exchange, the item must be:

    • Unworn, unused, and unwashed.

    • In its original condition.

    • Returned with original tags and packaging, where applicable.

    • Accompanied by your order number or proof of purchase.

Requests submitted after the 7-day period may not be accepted, except where required by applicable law.

2. Exchange Only – No Cash Refunds

Aqsa Closet follows an exchange-only policy for eligible customer requests. We do not offer cash refunds for changes of mind, size preferences, or other eligible preference-based exchanges.

If you wish to exchange an item, please contact us through WhatsApp within 7 days of delivery. Our team will explain the exchange procedure and confirm product availability.

If the requested size, colour, or replacement item is unavailable, we will discuss the available options with you.

This policy does not limit any refund or other rights that may be required by applicable law, including in cases involving faulty, defective, or incorrectly supplied products.

3. Exchange Shipping Charges

Customers are responsible for the shipping charges associated with exchanges requested for size, colour, or personal preference.

This may include the cost of returning the original item and shipping the replacement item, as communicated by our team before the exchange is finalized.

If you receive a damaged, defective, or incorrect item, please contact us through WhatsApp. We will review the issue and advise you on the appropriate resolution and shipping arrangements in accordance with applicable law.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide the following information through WhatsApp:

    • Your order number.

    • Your name and contact number.

    • Clear photographs or a video showing the issue.

    • A brief description of the problem.

Please keep the original packaging until your concern has been reviewed. Our team will assess the issue and guide you through the next steps.

5. Items Not Eligible for Exchange

Items may not qualify for an exchange if they:

    • Have been worn, washed, used, or altered.

    • Are damaged after delivery due to customer handling.

    • Are returned without original tags or required packaging, where applicable.

    • Are reported after the 7-day exchange period, unless an exception applies.

    • Were clearly marked as final sale or non-exchangeable before purchase, where legally permitted.

Faulty or incorrectly supplied items will be considered separately in accordance with applicable law.

6. How to Request an Exchange

Please follow these steps to request an exchange:

Step 1: Contact Aqsa Closet through our official WhatsApp number within 7 days of receiving your order.

Step 2: Share your order number and explain why you would like an exchange.

Step 3: Provide photographs of the item if requested by our team.

Step 4: Wait for confirmation and return instructions before sending the item.

Step 5: Pack the item securely and send it according to the instructions provided by our team.

Step 6: Once the returned item has been received and inspected, we will confirm the exchange arrangements, subject to availability and eligibility.

Please do not send any item back without contacting us first.

7. Size and Colour Exchanges

We recommend reviewing the size information and product description carefully before placing your order.

If you need a different size or colour, you may request an exchange within 7 days of delivery, subject to availability.

Customers are responsible for the applicable shipping charges for preference-based exchanges.

Please note that colours may appear slightly different due to lighting, photography, and screen settings.

8. Order Cancellation

If you wish to cancel an order, please contact us through WhatsApp as soon as possible.

Cancellation requests may be accommodated before an order is processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

Please ensure that your delivery address and contact information are correct when placing your order.

9. Important Information

    • Exchange requests must be submitted within 7 days of delivery.

    • Items must meet the eligibility conditions described in this policy.

    • Customers are responsible for applicable shipping charges for preference-based exchanges.

    • Exchanges depend on the availability of the requested replacement item.

    • Exchange approval is subject to inspection where applicable.

    • No cash refunds are provided for ordinary preference-based exchanges.

    • Nothing in this policy excludes consumer rights or remedies that cannot legally be excluded under applicable law.

10. Contact Us

If you have any questions about our Return & Exchange Policy, please contact us through WhatsApp.

Store Name: Aqsa Closet

Website: [Insert Your Website URL]

WhatsApp Customer Support: [Insert Your Official WhatsApp Number]

Support Hours: [Insert Your Business Hours]

When contacting us, please include your order number and a brief description of your request so our team can assist you efficiently.

Thank You for Shopping with Aqsa Closet

We appreciate your trust in Aqsa Closet. Our goal is to provide quality products, clear communication, and a pleasant shopping experience.

Thank you for choosing Aqsa Closet. We look forward to serving you again.