At Vellora Fragrance, we are committed to providing our customers with a smooth, reliable, and convenient shopping experience. This page explains how we process orders, ship products, and keep you informed about your purchase.

1. Order Processing

Once you place an order on our website, our team will review and process it.

• • Orders are typically processed within [1–2 business days].

• • Orders placed on weekends or public holidays may be processed on the next business day.

• • You may receive a confirmation message or call to verify your order details.

• • Please ensure that your name, phone number, and delivery address are correct before submitting your order.

During busy periods, promotions, or holidays, order processing may take longer than usual.

2. Shipping & Delivery

We aim to deliver your favourite fragrances safely and as quickly as possible.

• • Shipping Area: We currently deliver to [all areas of Pakistan / selected cities in Pakistan].

• • Estimated Delivery Time: Orders are generally delivered within [3–7 business days] after dispatch, depending on your location.

• • Major Cities: Delivery may be faster in major cities.

• • Remote Areas: Deliveries to remote locations may require additional time.

• • Courier Service: Orders are shipped through our designated courier partners.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, courier issues, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be communicated at checkout or before your order is confirmed.

• • Standard Shipping: [PKR ___]

• • Free Shipping: [Available on orders above PKR ___, if applicable]

• • Additional Charges: Extra charges may apply to certain locations or special delivery arrangements, where applicable.

Any applicable delivery charges will be communicated to you before your order is finalized.

4. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible orders and locations.

If COD is available for your order:

• • You can pay the amount due when your parcel is delivered.

• • Please keep the exact amount ready where possible.

• • Our team or courier partner may contact you to confirm your order before dispatch.

• • Please ensure someone is available to receive the parcel at the provided address.

COD availability may depend on your delivery location and order eligibility.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through SMS, WhatsApp, email, or another available communication channel.

You can use the tracking information to check the status of your shipment. If tracking details are unavailable or your parcel appears delayed, please contact our customer support team for assistance.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information when placing an order.

Vellora Fragrance cannot guarantee successful delivery if the address, phone number, or other required details are incorrect or incomplete.

If you need to update your information, contact us as soon as possible. We may not be able to make changes once your order has been dispatched.

7. Delayed, Lost, or Undelivered Orders

Although we work with our courier partners to ensure timely delivery, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us with your order number and registered phone number.

We will coordinate with the relevant courier service to help resolve the issue. Any replacement, refund, or other resolution will be handled in accordance with our applicable policies.

8. Damaged, Incorrect, or Missing Items

We take care to package our products properly before dispatch.

If you receive a damaged product, an incorrect item, or a parcel with missing items, please contact us within [48 hours of delivery].

To help us investigate your concern, please provide:

• • Your order number.

• • Clear photographs or a video showing the issue.

• • Photographs of the parcel and shipping label, where relevant.

• • A brief description of the problem.

After reviewing your request, our team will inform you of the available resolution in accordance with our return and exchange policy.

9. Returns, Exchanges, and Refunds

Customer satisfaction is important to us. However, due to the personal-care nature of fragrances, certain conditions may apply to returns and exchanges.

Please review our Return & Refund Policy before placing an order.

Products that have been opened, used, or damaged after delivery may not be eligible for return, except where required by applicable law or where we determine that the product was faulty or incorrectly supplied.

Any approved refund, replacement, or exchange will be processed according to our applicable policy.

10. Product Information

We aim to provide accurate product descriptions, fragrance notes, sizes, prices, and other relevant information on our website.

Please note that product images may vary slightly from the actual product due to lighting, photography, or screen settings.

Fragrance preferences are personal, and the way a fragrance smells or performs may vary depending on individual skin chemistry, environment, and usage.

Please review the product description carefully before placing your order.

11. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Any cancellation, refund, or return request will be handled according to our applicable policies.

12. Customer Support

If you have any questions about shipping, delivery, order status, or product information, our team will be happy to assist you.

Store: Vellora Fragrance
Website: https://vellorafragrance.store
Email: [Your Customer Support Email]
WhatsApp / Phone: [Your Business Contact Number]
Business Hours: [Your Customer Support Hours]

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

13. Policy Updates

Vellora Fragrance reserves the right to update or modify this Shipping & Information Policy when necessary.

Any updates will be published on this page along with the revised date. We encourage customers to review this page periodically.

Thank you for choosing Vellora Fragrance. We appreciate your trust and look forward to serving you.